Reset your password
Recover access to your Victus account when you forget your password, and reset the separate control-panel and Drive passwords.
If you cannot log in, you can reset your password by email. Because Victus has more than one login surface, first identify where you are trying to sign in: the billing/store portal, the control panel, or Drive. Each has its own "forgot password" flow, though they are usually kept in sync from your billing account.
Reset your billing / store password
- Go to billing.victuscloud.com and open the login page.
- Click "Forgot password?" (or the reset-password link).
- Enter the email address you registered with and submit.
- Open the reset email and click the link — it is time-limited, so use it promptly.
- Set a new strong password and confirm it, then log in with the new credentials.
Reset your control-panel password
- Go to control.victuscloud.com and open the login page.
- Use the "Forgot password" link and enter the same email address.
- Follow the emailed link to set a new panel password.
Wait a couple of minutes, then check spam and promotions folders. Make sure you are using the exact email you signed up with — the system will not reveal whether an address exists, so a silent "no email" often means a typo or an unregistered address.
Resetting your account password does NOT change a VPS root password, an SSH key, a game-server RCON password, or database credentials. Those are managed inside the service (for a VPS, use rescue mode or the panel to reset root; for databases, use the panel Databases tab).
If you have two-factor authentication (2FA) enabled and lost your device, a password reset alone will not get you in — you will also need your 2FA recovery codes. If you have neither, open a support ticket on Discord to verify ownership. Never post codes, tokens, or passwords in a public channel.