VICTUS KNOWLEDGE BASE
Troubleshooting
Fixes for common errors before you open a support ticket.
You get a generic "unexpected error" doing an actionA vague "An unexpected error occurred" toast in the control panel usually means a background daemon action failed or your session expired. Here is how to narrow it down and recover.Server shows offline and will not startWhen a game server stays offline or crashes on boot, the answer is almost always in the Console. Learn to read the crash output and fix the common causes on Victus.Cannot connect to my game serverThe server is running in the panel but players cannot join. Fix connection failures by checking the address, the correct port, the version and the whitelist.High latency / lag on my serverLag has two very different causes: network latency (high ping) and server-side performance (low TPS). Learn to tell them apart and fix each on Victus.Forgot your passwordHow to reset a forgotten password on Victus, and why you may need to reset it separately for the billing portal and the control panel.Did not receive the verification emailVerification and reset emails from Victus can land in spam or be delayed. Follow these steps to find the email, resend it, and stop it happening again.Payment made but credits not addedA payment cleared but your credit balance did not go up. Here is why that happens across UPI, PayPal, Crypto and EasyPaisa, and exactly what to do.How to contact support / open a ticketThe fastest ways to reach Victus support — the on-site support widget and Discord tickets — plus what to include so your issue is solved on the first reply.